CAS招聘 | Account Consultant & Customer Success Specialist
CAS招聘 | Account Consultant & Customer Success Specialist
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ACS作为权威科学信息的主要来源，是全球化学企业、化学家、化学工程师和相关人员的职业家园。
美国化学文摘社(CAS)提供科学信息解决方案，致力于携手全球的创新者共同加速科学突破。CAS的1,400多名专家收录、关联和分析科学知识, 揭示数据中隐藏的关联。一百多年来，科学家、专利专家和商业人士依靠CAS的解决方案和专业知识，连接前人的科学发现和现有知识，揭示未被发现的数据关联，激发创新火花，预见加速增长的趋势和新机遇，探索更美好的未来。CAS是美国化学会(ACS)分支机构，联系我们请访问cas.org。
我们将提供多元包容的工作环境、轻松有趣的团队氛围、具有竞争力的薪酬福利，欢迎您加入我们！
在招职位：
Account Consultant, Academic
工作地点：上海
This position is responsible for developing and implementing market strategies for academic market in assigned China region. This includes identifying new customers and channels, building relationships with customers and potential customers, and overall representation of CAS in the region including providing technical/product support for the region.
职位详细信息
请上下滑动查看
Position Accountabilities：
1. Develops and implements a regional marketing strategy through onsite visits, as needed, to existing and potential customers to promote CAS products and services and increase revenue.
2. Conducts customer product & training support to ensure customer satisfaction and increase revenues. This includes providing product presentation and training with customers to effectively use CAS products and services.
3. Develops a direct presence in the region and build up additional channels for effective communication.
4. Increases revenue and achieves objectives through penetration of assigned and potential customers and supporting agent group.
5. Demonstrates proficiency in the following areas:
Product knowledge
Industry knowledge
Competitive knowledge
6. Maintains liaison between customers and CAS to resolve technical issues and enhance customer support.
7. Maintains and reports customer information through the CAS channels and CRM system.
8. Gathers and communicates market information to CAS to enhance the product planning function.
9. Performs other duties as assigned.
Job Requirements ：
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Master’s Degree or equivalent in Chemistry or Science is preferred. Advanced degree is highly preferred.
5+ years of experience.
Marketing and/or customer support experience.
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Experience with a publisher, software, and/or scientific area.
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Experience marketing chemistry-related products and/or information/intellectual property preferred.
Strong communication and interpersonal skills.
Demonstrated self-motivation and initiative.
Ability to work independently.
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Ability to build relationships and influence others.
Willing to travel 75% of the time in Mainland of China.
在招职位：
Account Consultant, Commercial & Government
工作地点：上海或苏州
This position is responsible for developing and implementing market strategies for commercial and governmental market in South China region. This includes identifying new customers and channels, building relationships with customers and potential customers, and overall representation of CAS in the region including providing technical/product support for the region.
职位详细信息
请上下滑动查看
Position Accountabilities ：
1. Develops and implements a regional marketing strategy through onsite visits, as needed, to existing and potential customers to promote CAS products and services and increase revenue.
2. Conducts customer product & training support to ensure customer satisfaction and increase revenues. This includes providing product presentation and training with customers to effectively use CAS products and services.
3. Develops a direct presence in the region and build up additional channels for effective communication.
4. Increases revenue and achieves objectives through penetration of assigned and potential customers and supporting agent group.
5. Demonstrates proficiency in the following areas:
Product knowledge
Industry knowledge
Competitive knowledge
6. Maintains liaison between customers and CAS to resolve technical issues and enhance customer support.
7. Maintains and reports customer information through the CAS channels and CRM system.
8. Gathers and communicates market information to CAS to enhance the product planning function.
9. Performs other duties as assigned.
Job Requirements：
-
Master’s Degree or equivalent in Chemistry or related sciences is preferred. Advanced degree is highly preferred.
5+ years of experience.
-
Business development and/or account management experience.
-
Experience with a publisher, software, and/or scientific area.
-
Experience marketing chemistry-related products and/or information/intellectual property preferred.
Strong communication and interpersonal skills.
Demonstrated self-motivation and initiative.
Ability to work independently.
-
Ability to build relationships and influence others.
Willing to travel 50-75% of the time in Mainland of China.
在招职位：
Customer Success Specialist
工作地点：上海和成都
Responsible for collaborating with Account Consultants by providing pre- and post-sale technical training and product consulting to customers in Mainland of China. Accountable for preparing and presenting instructional materials in various media for technical training events for user meetings, technical conferences, on-site customer visits, customer meetings via onsite, teleconference, and the virtual online product laboratory; visiting R&D, Prof., and IP leaders to introduce CAS’s solutions and establish/maintain good relationship with them; providing product support to Account Consultants and Marketing team.
职位详细信息
请上下滑动查看
Position Accountabilities：
1. Delivers technical instruction and demonstrations for pre and post-sale support, workshops, user meetings, technical conferences, and customer visits. The instruction may be delivered in person or remotely, may utilize stock or customized materials.
2. Develops stock and customized instructional materials in various media utilizing instructional design principles, following a standard design template, incorporating technical content on product applications, and including examples relevant to the targeted audience.
3. Evaluates customer information needs and matches them to appropriate products and services. Alerts Account Consultant representatives of potential business opportunities and post-sale support needs.
4. Gathers customer feedback on products, services, or policies and communicates this information to internal partners such as product development, Account Consultant representatives and revenue operations.
5. Provides introductory technical product training for Account Consultant representatives and agents in China, and for other staff as needed.
6. Provides products support by participating in regional and national exhibits.
7. Visits R&D，Prof., and IP leaders of clients or prospects to understand their needs and introduce how CAS’s solutions can address customers’ challenges.
Job Requirements：
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Minimum Master’s Degree in Chemistry related fields, advanced degree preferred.
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3 or more years of related technical support or product training, customer support or product development, or R&D working experience.
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Experience supporting science related solutions and/or information/IP with a strong capacity to articulate industry-specific value proposition to address customer pain points.
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Ability to develop and design training customized materials to meet customer needs and highlight product features by explaining and demonstrating search techniques and using examples.
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Strong presentation skills and ability to communicate and answer questions about product content and relevant chemical information; experience with chemical information products and services preferred.
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Experience with chemical information products and services preferred.
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Experience with CAS products like SciFinder n is preferred.
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Demonstrated experience with virtual selling tools such as Zoom, MS Teams, Web-Ex, Tencent Meeting or other comparable tools.
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Chinese native and English fluency both written/spoken.
Willing to travel 50-75% of the time in Mainland of China.
申请方式
Please submit your cover letter and CV to czhao@acs-i.org
ACS International 北京办公室一览
关于
ACS International
ACS International, Ltd. (ACSI) is a wholly-owned subsidiary of the American Chemical Society. ACSI is comprised of representatives that serve the scientific community worldwide. Employees represent products and services provided by ACS divisions, including ACS Publications and CAS (CAS SciFinder n ,and STN ® , etc.) to the world’s most important scientific companies,government organizations, global patent offices and academic institutions to promote research and discovery.
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